7.0 IVR - Example Workflow: Get the Weather (7.0, Atlantic, Call Flow, Callflow, Example, Example Workflow, How To, HowTo, Work Flow, Workflow)
IVR - CallEstablished event received while phone is in ringing state (3300, IVR, VWM)
HowTo - 7.0, Set up a signature in MCC. (7.0, atlantic, email, e-mail, Ignite, MCC, Multimedia, Multimedia Contact Center, Signature)
HowTo: Configure and log into a General Business Hot Desking User in Contact Center Client (configure, extension, external, general business hot desking, hot desking user, how to, howto, user)
IVR - How to use the Subroutine activity (Howto, IVR, Subroutine, VWM)
Unable to change an Agent's Group Presence using Interactive Contact Center
HowTo: Configure and log into a General Business Hot Desking User in Contact Center Client (configure, extension, external, general business hot desking, hot desking user, how to, howto, user)
AGP - How to Guide (AGP, how to, howto)
Unable to change an Agent's Group Presence using Interactive Contact Center
ACD Hotdesking using the MiContact Center Softphone (3300, Hot Desking, Hotdesking, License, Licensing, MCD, PBX, Softphone)
Licensing - March 17th expiry for Subscription Timer (demo license, expired, licensing, subscription, TSB)
Mitel MiCC Integration Guide : Knowledge Base
5.8 - YSE - Advanced Supervisor vs Premium Supervisor License (5.8 GA, 5.8 GA FP1)
The MiCC Release Cycle: How to indentify what is included in an update
5.10 - Ignite client displays invalid characters instead of English (Lync / Ignite)
HowTo: Grouping conditions in IVR (AND, condition, conditions, group, grouping, How to, HowTo, OR)
7.0 - How to access a web service (7.0, activity, Atlantic, Execute, REST, UPiQ, web service, workflow)
Disabling Monitor Control in Interactive Contact Center (CCC, Contact Center Client, Disable, ICC, Interactive Contact Center, Monitor Control)
Reports that you have run do not appear in CCMWeb > Report Inbox > Today's Reports (appear, ccmweb, missing, populate, report inbox, reports, show up, today's reports)
MiCC for Lync: Contact Center Client generates error upon opening, or when you click anything (ccc, ccmweb, Contact Center Client, Critical error, DeviceSelectionPage, error, fatal, fatal error, file, language, Lync, menu, monitor,
MiCC for Lync – CCC Agent State Monitor shows an agent's Lync presence as "Unknown" (agent, CCC, contact Center Client, lync, monitor, real time, real-time, state)
7.0 IVR - Example Workflow: Get the Weather (7.0, Atlantic, Call Flow, Callflow, Example, Example Workflow, How To, HowTo, Work Flow, Workflow)
KB38915: Employee Performance by Make Busy/DND reports do not support over midnight (5.7 GA)
Telephone System Synchronization troubleshooting check list (sync, telephone system synchronization, true true system true)
6.0GA - Extension are not showing in the Softphone configuration window in CCC (6.0 GA)
Mitel MiCC Integration Guide : Knowledge Base
